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Co-Managed IT Services

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Co-managed IT Services 

Crossconect’s co-managed IT services are designed to work in partnership with your internal IT team, enhancing their capabilities and acting as your on demand escalation team. Whether it’s providing immediate support to identify and solve critical problems, or helping to drive your next IT project, Crossconnect’s co-managed IT services ensure you’re never left to solve complicated IT challenges on your own.   

How Crossconnect Co-Managed IT Services Work 

Crossconnect offers a co-managed services agreement that shifts from traditional industry agreements. Our model offers a blend of flexibility and control, tailored to match the unique pace and scale of your business operations. Because no two businesses have identical IT requirements our service agreements are designed to give you only what you need when you need it.    

Co-managed IT Service Features:

  • ‘Fast Pass’ Service: For Priority issues, jump to the front of the service line – from immediate access to high-end engineers for Priority 1 issues, to one or two day guarantees for lower priority issues.
    • This includes 24×7 access to the team for Priority 1 issues. The same team that provides your excellent service during the day rotates on-call to be available for all supported technologies around the clock.
  • Reserved Hours: Customize hours that match your typical hourly professional services run-rate. 
  • Comprehensive Technology Support: Support for all technologies in our portfolio including Cisco, Palo Alto, Microsoft, VMWare, and Nutanix.
  • Flexibility to Maximize Your Usage: When you don’t use all your hours on escalation solutions, we allow you to use them to enhance less critical IT goals so you don’t leave any hours on the table. 

Why Choose Crossconnect for Your Co-managed IT Service Partner? 

On-demand IT Escalation Team

In the event of unexpected IT issues, having immediate access to an on-demand escalation team is crucial. For most companies it’s not a matter of if, but when. On average every company has two major IT infrastructure events per year that require immediate expert support. Crossconnect acts as your dedicated team of top tier engineers ready to tackle urgent problems as they arise. This rapid response capability ensures that critical issues are addressed swiftly, minimizing downtime and mitigating potential impacts on your business operations. 

Maximize Your Utilization 

Crossconnect helps you find ways to make sure  every hour you invest in our services is used effectively. When clients have surplus hours, we focus on enhancing security, and documenting their IT environments, especially those that have been inherited in a state of disarray. Our team conducts thorough discovery sessions to understand the existing setup, documents the current configurations, and creates detailed diagrams. This process helps in identifying potential issues, streamlining operations, and providing a clear understanding of the IT infrastructure. 

In addition to sorting out any inherited messes you can use extra hours for the following: 

Software Updates

Regular software updates are crucial for maintaining the security and functionality of your IT systems. Crossconnect prioritizes updating network appliances, such as firewalls, to ensure they are running the latest code. These updates are vital for protecting your business from vulnerabilities and ensuring optimal security. 

Firewall Optimization

Enhancing security without disrupting operations is a key focus at Crossconnect. During periods of surplus hours, we can perform incremental improvements to your firewall rules. This process, known as rule tightening, involves refining the existing rules to close potential security gaps, thereby strengthening your network’s defenses while maintaining seamless operation.

Firewall Feature Adoption 

Crossconnect also integrates new features into your existing firewall systems. This may include adopting advanced functionalities that improve performance and security. By continually updating and enhancing your firewalls, we ensure that your network remains robust and capable of handling emerging threats and demands.

With Crossconnect, engineer time is maximized to enhance your IT infrastructure, ensuring that your systems are not only well-maintained but also continuously improved.