Cisco
Cisco Collaboration Services
Crossconnect’s extensive expertise in Cisco solutions positions us as your ideal partner for integrating and managing your Cisco communication systems. Whether you’re looking to deploy the latest in cloud technology with Webex Calling and Webex Contact Center, or require expert care for your On-Premises Call Manager, Crossconnect can help.
Webex Calling
Webex Calling by Cisco is a cloud-based solution that allows seamless interaction across various devices. With Webex Calling, Crossconnect can help you leverage the power of cloud technology to offer a flexible and scalable communication infrastructure that adapts to your businesses evolving needs.
New Deployments
The new deployment process begins with a thorough assessment of your current communication infrastructure. We focus on scalability, allowing your communication capabilities to grow along with your business without the need for significant additional investments. Our team ensures that every deployment is tailored to meet the specific requirements of your organization, guaranteeing optimal performance and integration.
Installations
The technical and logistical aspects of installations are managed by our team. We handle everything from initial setup to final implementation, ensuring that your transition to Webex Calling is smooth and disruption-free. Our approach involves detailed planning and execution, minimizing downtime and ensuring that your business operations continue uninterrupted.
Webex Calling Benefits
- Cost Efficiency and Scalability: One of the primary benefits of Webex Calling is the significant reduction in infrastructure costs. By migrating to a cloud-based system, you eliminate the need for extensive on-premises hardware, reducing both capital expenditure and maintenance costs. The system’s scalability allows you to easily add features and users as your business grows, without complex upgrades or installations.
- Enhanced Mobility and Flexibility: Webex Calling enables your employees to stay connected no matter where they are, using any device. This mobility is crucial for supporting remote work environments and ensuring consistent communication across all levels of your organization.
- Reliability and Security: With Webex Calling, you gain not only a reliable communication solution but also one that is secure. Cisco’s commitment to security means that your communications are protected by robust, industry-leading measures. This ensures that your data and conversations are safe from unauthorized access and threats.
- With Crossconnect and Webex Calling: You can transform your business communications into a more streamlined, cost-effective, and secure operation, ready to meet the challenges of today’s business landscape.
Webex Contact Center
Webex Contact Center represents the future of customer service, providing a cloud-based platform that enhances how businesses engage with their customers. Webex Contact Center is designed to meet the needs of modern customer service environments, offering scalability, flexibility, and a host of advanced features to improve both agent performance and customer satisfaction.
Crossconnect Webex Contact Center Services
- Deployments: Deploying Webex Contact Center involves a structured and strategic approach to ensure a smooth transition and integration into your existing systems. Crossconnect starts with a detailed analysis of your specific customer service needs to ensure the solution aligns with your business objectives. The deployment process includes system configuration, user training, and the establishment of key performance indicators (KPIs) to measure the system’s effectiveness right from the start.
- Installations: Our installation process includes the configuration of the product, integration with CRM systems, and ensuring all communication channels are unified under the Webex platform. Our team manages every detail to ensure a hassle-free implementation.
- Design: Crossconnect tailors the design of Webex Contact Center to meet the unique needs of each client. This involves customizing the workflow and interface to enhance user experience, both for agents and customers. Our design process addresses your specific call flow requirements, agent allocation strategies, and customer interaction patterns, ensuring that the system enhances efficiency and service quality.
Webex Contact Center Features
- Queuing System: Webex Contact Center features an advanced queuing system that intelligently manages call traffic. This system prioritizes incoming calls based on pre-set criteria such as urgency, customer value, and service type, ensuring that critical calls are routed swiftly to the most appropriate agents. This results in reduced wait times and more personalized service.
- Analytics: The analytics capabilities of Webex Contact Center are designed to transform data into actionable insights. These tools track and analyze every interaction, providing real-time and historical data that help you understand customer behaviors, agent performance, and service trends. This information is crucial for making informed decisions that can lead to improved customer service strategies and business outcomes.
- Call Routing: The system uses advanced algorithms to route calls to the right agents based on skills, availability, and customer needs. This ensures that customers are always speaking to the most qualified person to handle their queries, which enhances resolution rates and overall customer satisfaction.
With Crossconnect’s expertise in deploying, installing, and designing Webex Contact Center solutions, your business can achieve a new level of customer service excellence, tailored perfectly to your needs and the expectations of today’s consumers.
On-Premises Call Manager
While the trend in business communication increasingly moves towards cloud-based solutions, many organizations continue to rely on robust on-premises systems. Crossconnect recognizes the importance of these systems and brings thousands of horse of expertise in managing traditional on-premises Call Manager solutions.
Maintenance and Repairs: Crossconnect provides comprehensive maintenance and repairs for existing on-premises Call Manager systems. We ensure your communication infrastructure remains operational and efficient, minimizing downtime and maximizing productivity. We offer regular system checks, updates, and troubleshooting to ensure your on-premises solutions continue to meet your business needs as expected.
Legacy Support: The continuity of legacy systems is vital for many businesses that depend on them for daily operations. One of Crossconnect’s specialities is managing these on-premises systems. We understand their intricacies and unique requirements, and can help extend the life cycle of your on-premises Call Manager by implementing the latest security patches, performance upgrades, and compatibility checks. Our goal is to ensure these systems remain reliable and functional.
Transition Support: As your business grows and technology evolves, transitioning from on-premises to cloud-based solutions may become a strategic move. Crossconnect offers comprehensive support for businesses ready to make this transition. Our approach includes strategic planning, phased implementation, and full-scale deployment, ensuring a smooth transition with minimal impact on your operations. We work closely with your team to map out the most effective pathway from your current setup to a modern, scalable cloud environment, providing ongoing support throughout the process.
At Crossconnect, we blend our expertise in traditional on-premises systems with forward-thinking strategies for cloud adoption, ensuring your business communication systems are not just maintained but progressively enhanced.
Microsoft Teams Integration
Microsoft Teams is the most used business chat and meeting software. Naturally, users will want to place phone calls through it as well. A common, but flawed implementation is to keep your on-premises phone system and also run a Teams calling environment that’s a standalone island. Rather than making two environments that cannot communicate, Crossconnect has extensive experience integrating Call Manager and Microsoft Teams directly, being the first to publish a blog about it <insert blog link here>
